Order Your Timed Tickets

All member and nonmember tickets for Phipps Holiday Magic must be reserved in advance.

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Electronic Benefit Transfer (EBT) Access Discount: Museums for All Admission and Membership

Visit our gardens with our Museums for All admission program! Phipps offers general admission for up to four people for $3 each with presentation of an electronic benefit transfer (EBT) card from any state. Eligible parties may simply arrive at a visitation time of their choosing — no need to book in advance! The purchasing guest must also present a photo ID showing the same address as the cardholder. Guests may also join us as a Museums for All member to gain unlimited access to the serenity of our gardens, the splendor of our renowned plant collections and a wealth of opportunities for discovery and growth.

Learn More

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Frequently Asked Questions

What is a timed ticket?

A timed ticket is an admission ticket to Phipps with a specific date and time of arrival. By ordering timed tickets, you’re letting us know the date and time that you and your family will be visiting, which helps us to ensure the best experience for every guest. You’ll be able to enter by showing an electronic or printed copy of your receipt to our guest services team.

How do I order my timed tickets?

Reserving your tickets is easy! If you're a Phipps member, you'll want to start by using the log in on our ticketing page. For members and nonmembers alike:

1. Select an available date and entry time for your Phipps visit and place your order.
2. Look for an email or text confirmation with your tickets.
3. Print your confirmation or show it on your mobile phone at Phipps' entrance — and get ready to enjoy the show!

You can also reserve tickets in advance by calling 412-622-6914 during our normal operating hours.

What can I expect to experience on my visit?

Our seasonal flower shows are as beautiful as ever! Check out our exhibit calendar to see what's on display now.

The Shop at Phipps is now open, as is the newly expanded Shop at Phipps Online. Online orders can be shipped or may be picked up at Phipps when you visit! Café Phipps is also open, and indoor and outdoor dine-in service is now available! Please note that we cannot accept cash at this time, only cards.

Should Phipps members order timed tickets?

Advance ticket reservation is strongly recommended as time slots fill up during peak times. Log in to your Phipps member account using the email address associated with your membership. Tickets included with your membership will become free once added to your cart.

I’m a member, but I’m having trouble logging in. What should I do?

Phipps can help! Please call our membership hotline at 412-315-0656. Our hours are 9 a.m. – 5 p.m. from Monday – Friday, and we will respond within one business day.

I'm not a member but want to become one. What should I do?

You can purchase a membership by adding it to your cart during the ticket checkout process or contacting 412-315-0656.

I am a Pitt, CMU and/or Carlow University student. How can I make my reservation?

Students of University of Pittsburgh, Carnegie Mellon University and Carlow University may now visit Phipps during our normal business hours without prior booking. Please have your student ID ready when you approach the admissions desk. Please note that Pitt students only receive free student tickets during the Fall and Spring semesters. Large groups will be asked to break into smaller groups to maintain a safe crowd flow. Phipps will not honor these ticket benefits at universities where and when shelter-in-place orders are in effect.

What time should I arrive?

You should arrive as close as possible to the time on your ticket. You may wish to plan to allow time for parking and proceeding to the Phipps Welcome Center. Please remember to bring a photo ID with you when you visit.

What happens if I am early or late for my timed ticket time?

If you are early, you should wait until the time listed on your ticket to enter. If you are late, we will do everything we can to allow your entry as soon as possible, but there may be a wait depending on crowd size. Your punctuality is essential to prompt entry; please arrive as close as possible to the time on your ticket.

How long can I stay?

Once you enter Phipps, you may stay as long as we are open that day. We recommend giving yourself at least two hours to fully experience the show.

 

Can I leave for several hours and come back later the same day/evening?

Re-entry is not permitted.

Can I return or exchange my timed tickets?

All sales are final. Tickets are non-refundable and may not be exchanged for another date and time. Lost or stolen tickets will not be refunded or replaced.

Can I attend without a timed ticket?

Advance ticket reservation is strongly recommended as time slots fill up during peak times.