Digital Membership Cards Frequently Asked Questions

Why does Phipps use digital membership cards?

It is part of Phipps’ mission to advance sustainability, and by using a digital membership card we save thousands of pounds of paper a year, plus the emissions created by mailing printed cards to you. Thank you for helping us save valuable resources and help the environment!

How do I add the digital membership card to my phone?

For iPhone users: access the email from your smartphone and click the “Download” button, then click “Add to Wallet” and “Add.” The card will automatically be saved in your iPhone’s Apple Wallet and can be accessed at any time. 

For Android users: download Wallet Passes from Google Play. Once you have the app, access the email from your smartphone and click the “Download” button. The card will automatically be saved in your Wallet Passes app and can be accessed at any time.

If you do not see the email, please check your spam and promotions folders.

Can I print my digital membership card?

Yes! Access the email from your device and click the “Or print a physical copy” link, and the print dialog box will open.

There is another named member on my membership. How can I share the card with them?

Forward the email containing your digital membership card to the other individual(s) named on your membership, and they will have access to download or print the card as well. Please note that all members must have a photo ID upon entry.

How does membership renewal work?

Renew your membership online, by check, in person or over the phone and the expiration date on your card will automatically update when your next year of membership begins.

I prefer not to/am unable to use a digital membership card, what can I do?
Members who do not wish to use a digital membership card or who do not have a smartphone are welcome to present a photo ID at the admissions desk upon entry.

Who can I contact with questions about membership benefits or to update my information?
Please reach out to the Phipps Membership team at members@phipps.conservatory.org and we’ll be happy to help!
 

Help! How can I get technical support for my new digital membership card?
Please email membership@cuseum.com.